Your privacy is important to us. This policy explains exactly what data Mostplay collects, why we collect it, how we use it, and what rights you have over your own information. No jargon, no hidden surprises.
Privacy at a Glance
Six things every Mostplay player should know about how their personal information is managed.
Every piece of data you send to Mostplay — from your login credentials to your payment details — is protected with 256-bit SSL encryption. Your information travels securely and cannot be intercepted in transit.
Mostplay does not sell, rent, or trade your personal data to third parties for marketing or any other commercial purpose. Your information stays within the Mostplay ecosystem and is used only to operate your account.
Mostplay only collects the data that is genuinely necessary to run your account, process your payments, and comply with legal requirements. We don't collect data for the sake of it.
You have the right to request a copy of all personal data Mostplay holds about you at any time. We will provide this information promptly and in a clear, readable format.
If you close your Mostplay account, you can request that your personal data be deleted. We will honour this request subject to any legal obligations that require us to retain certain records for a defined period.
Mostplay uses cookies to keep you logged in, remember your preferences, and understand how the platform is used. You can manage cookie preferences through your browser settings at any time.
Mostplay is an online gaming platform operating at mostplay-mostplay.com. We offer live casino games, sports betting, slots, and a range of other gaming products to players in Bangladesh and other permitted regions. When you use the Mostplay platform, we act as the data controller responsible for your personal information.
This Privacy Policy applies to all users of the Mostplay website, mobile app, and any related services. It explains how we collect, use, store, and protect your personal data, and what choices you have regarding that data.
If you have any questions about how Mostplay handles your data, you can contact our support team at [email protected] at any time.
Mostplay collects personal data in several ways — directly from you when you register or use the platform, automatically when you browse the site, and from third parties such as payment processors and identity verification services. Here is a breakdown of the categories of data we collect:
| Category | Examples | How Collected |
|---|---|---|
| Identity Data | Full name, date of birth, national ID number | Registration form, KYC verification |
| Contact Data | Email address, phone number | Registration form, account settings |
| Financial Data | bKash/Nagad/Rocket account reference, transaction history | Deposit and withdrawal processes |
| Technical Data | IP address, device type, browser, operating system | Automatically via cookies and server logs |
| Usage Data | Pages visited, games played, session duration, bet history | Automatically via platform analytics |
| Communications Data | Support chat transcripts, email correspondence | When you contact our support team |
We do not collect sensitive personal data such as racial or ethnic origin, political opinions, religious beliefs, or health information unless specifically required by law or responsible gaming obligations.
Mostplay uses your personal data only for legitimate purposes directly related to operating the platform and serving you as a player. We do not use your data for purposes that are unrelated to your use of Mostplay. Specifically, we use your data to:
Mostplay will never use your data to make automated decisions that significantly affect you without giving you the opportunity to request human review.
Every time Mostplay processes your personal data, we do so on one of the following legal grounds:
Mostplay does not sell your personal data. We share your data only in the following limited circumstances, and only with parties who are bound by appropriate data protection obligations:
All third parties who receive your data from Mostplay are contractually required to handle it securely and use it only for the specific purpose for which it was shared.
Mostplay uses cookies and similar tracking technologies to make the platform work properly and to understand how players use it. Cookies are small text files stored on your device when you visit the site.
You can manage or disable non-essential cookies through your browser settings. Note that disabling certain cookies may affect the functionality of the Mostplay platform.
Mostplay retains your personal data for as long as your account is active and for a period after account closure as required by law or legitimate business needs. Specific retention periods include:
Once the applicable retention period has expired, your data is securely deleted or anonymised so that it can no longer be linked back to you.
As a Mostplay player, you have the following rights regarding your personal data. You can exercise any of these rights by contacting our support team:
Request a copy of all personal data Mostplay holds about you.
Ask us to correct any inaccurate or incomplete data we hold.
Request deletion of your data, subject to legal retention requirements.
Ask us to limit how we use your data in certain circumstances.
Receive your data in a structured, machine-readable format.
Object to processing based on legitimate interests, including direct marketing.
We will respond to all data rights requests within 30 days. In complex cases, we may extend this by a further 60 days, and we will notify you if this is necessary.
Mostplay takes the security of your personal data seriously. We implement a range of technical and organisational measures to protect your information against unauthorised access, loss, destruction, or alteration. These measures include:
In the event of a data breach that is likely to affect your rights or freedoms, Mostplay will notify you as quickly as possible and take immediate steps to contain and remediate the incident.
The Mostplay platform is strictly for adults aged 18 and over. We do not knowingly collect personal data from anyone under the age of 18. If we discover that a minor has registered an account or provided personal data, we will immediately close the account and delete all associated data.
If you believe a minor has accessed or registered on the Mostplay platform, please contact our support team immediately so we can take appropriate action.
Mostplay may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. When we make changes, we will update the effective date at the top of this page and, where the changes are significant, we will notify you by email or through a notice on the platform.
We encourage you to review this Privacy Policy periodically to stay informed about how Mostplay is protecting your data. Your continued use of the platform after any changes have been published constitutes your acceptance of the updated policy.
Bookmark this page and check back occasionally — especially if you notice a change in how we communicate with you or handle your account.
If you have any questions, concerns, or requests related to this Privacy Policy or the way Mostplay handles your personal data, please get in touch with our support team. We are available 24 hours a day, 7 days a week via live chat on the platform.
You can also reach us by email at: [email protected]
For questions about your account, responsible gaming tools, or self-exclusion, please visit the Responsible Gaming page or the FAQ section for more information.